Welcome to Hexa’s Zindabazar (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website (https://hexaszindabazar.com/) and the services, courses, and materials provided by Hexa’s Zindabazar.

By accessing our website, registering for a course, or using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Services Provided

Hexa’s Zindabazar is a premium Institute of English Language based in Sylhet, Bangladesh. We offer a variety of educational services, including but not limited to:

• IELTS Preparation: Computer-Based, Premium, Academic (AC), General Training (GT), Crash, and Online courses.

• IELTS Life Skills (ESOL): Training for UK Spouse/Settlement visa applicants.

• Language Courses: Spoken English, Kids’ English, and Grammar & Writing courses.

• Additional Services: Official Mock Test registration, final test registration, and Self Access Centre (SAC) facilities.

We reserve the right to modify, suspend, or discontinue any course, schedule, or service at any time without prior notice.

2. Registration and User Accounts

To enroll in our courses or access specific resources (such as mock tests or study materials), you may be required to register and provide accurate personal information.

• You agree to provide current, complete, and accurate information during the registration process.

• You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

• We reserve the right to terminate or suspend your registration if any provided information is found to be false, misleading, or violates our institute’s policies.

3. Payment, Fees, and Refunds

• Course Fees: All fees for courses, mock tests, and study materials must be paid in full prior to the commencement of the course or service, unless an installment agreement is explicitly made with the administration.

• Payment Methods: We accept payments via the methods outlined at our physical office or directly through our website.

• Refund Policy: Registration and admission fees are generally non-refundable once a course has commenced. Refund requests prior to the start of a course are subject to the specific refund policies provided at the time of admission and are resolved at the sole discretion of the Hexa’s Zindabazar management.

4. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, course materials (Course Packs), video gallery content, and study guides, is the intellectual property of Hexa’s Zindabazar.

• You may access and use our materials solely for personal, non-commercial educational purposes.

• You may not copy, reproduce, distribute, publish, or create derivative works from our materials without our express written permission.

5. Code of Conduct

Whether interacting online on our website or offline at our campus (including the Self Access Centre), students must maintain a respectful, disciplined, and academic environment.

• Any form of harassment, disruption of classes, or inappropriate behavior towards faculty, staff, or fellow students may result in immediate dismissal from the institute without a refund.

• Sharing your account access or distributing proprietary study materials to non-registered individuals is strictly prohibited.

6. Third-Party Links

Our website may contain links to third-party websites (such as the British Council, social media platforms, or payment gateways). These links are provided for your convenience. We do not endorse or take responsibility for the content, privacy policies, or practices of any third-party websites.

7. Limitation of Liability

While we strive to provide the highest quality of education and accurate information:

• Hexa’s Zindabazar does not guarantee specific band scores or results in the official IELTS or any other examinations. Success relies heavily on the student’s individual effort, attendance, and dedication.

• We shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, materials, or services.

8. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time to reflect changes in our services or legal obligations. Any changes will be posted on this page with an updated “Effective Date” at the top. Your continued use of the website following any changes constitutes your acceptance of the new terms.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Sylhet, Bangladesh.

10. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please feel free to contact us at:

Hexa’s Zindabazar

• Address: 6th floor, Al Hamra Shopping City, Zindabazar, Sylhet 3100, Bangladesh

• Phone: +8801923800600

• Email: contact@hexaszindabazar.com